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| Terms & Condition |
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 Your Total Office Solutions Supplier
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- Acceptance of Terms
- General Info
- Warranty of Merchandability & Terms of Warranty
- Information Security Policy
- Delivery
- Confirmations & Cancellations of Goods
- Payments
- Returns/Refunds
- How to Contact Us
- 1. Acceptance of Terms
Welcome to Mellon Commercial. By accessing and using this website , you agree at all times to be bound by the following terms and conditions, which may be updated by us at our complete discretion at any time without notice. In addition, when using Mellon Commercial website, you shall be subjected to any posted guidelines applicable to such services..
- 2.General Info
Users are able to browse our website and register as members to do online shopping. Registered members are responsible for all activities in the website which occur under their account.
Photograph, images and colours featured are representation of the actual products only and may vary from time to time. We will not be held responsible for any inaccuracy or omission.
All our prices are nett. No discounts will be given unless during promotions.Prices quoted are subjected to change without prior notice. Our products offered are subjected to final confirmation by our Customer Service personnel. Special offers are valid only while stock last. All prices quoted are before GST. Our GST Reg. no. M2-0072102-X
- 3. Warranty Of Merchandability & Terms of Warranty
a) All our products are in merchandisable condition and will serve their intended functions.
b) All warranty conditions are stated in the product information provided by the manufacturer unless there is none provided.
- 4. Information Security Policy
a) Mellon Commercial Pte Ltd ensures its responsibility to protect the confidentiality, integrity and availability of all customer data against errors, sabotage, fraud and breach of privacy.We also strive to maintain the integrity of our website and other online information in order to ensure excellent service to our customers at all times.
b) All our staff and customers who uses our Mellon Commercial website are responsible and accountable for the security of the information within their areas of responsibility.Any unauthorised use or modification to the information system is a serious offence. We will take disciplinary or legal action against anyone who uses or modifies the Company's information systems without prior authorisation.
- 5. Delivery
a) Currently we catered for delivery within Singapore only. Any orders outside of Singapore will
be considered null and void in the system. If customer is still keen in buying the requested items
from us, they can liaise directly with our Customer Service at sales@mellon.com.sg for an oversea purchase.
b) All amount stated below for deliveries are before GST computation and is only applicable for local deliveries
within Singapore.
c) Additional handling charge is applicable for delivery made to location in Jurong Island. The same applies to
restricted areas like Port area, Port facilities under PSA and other offshore location within Singapore
boundaries. This handling charge will be provided upon following up by our Customer Service on the
order received on a case by case basis. This handling charge quoted is only valid for that particular
referencing order received. For recurring or subsequent orders, the handling charge is subjected
to a requotation by our Customer Service.
d) Free delivery is provided for orders above $100.00. This is applicable to local delivery within
Singapore only. Order amount excludes the additional handling charge stated in clause 5c if applicable.
e) A delivery charge of $12.00 will be imposed for delivery for order below $50.00.
For order above $50.00, the delivery charge is $8.00. Alternatively they can self-collect the items.
See clause 5f. Order amount excludes the additional handling charge stated in clause 5c if applicable.
f) Self-collection – If customer wishes to pick up the purchased products in person, please contact our
Customer Service at 62739222 during our office hours to make the necessary arrangement. Do allow
a minimum of 2 business day to prepare the necessary packaging otherwise stated by our Customer
Service staff. Please bring along the printed email confirmation for collection.
Mode of payment available at Main Office (Pasir Panjang) is Cash Only.
Modes of payment available at Retail Store (International Plaza) are Cash, NETS, VISA / MASTER Card.
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- 6. Confirmation & Cancellation of Goods
a) We will send an email acknowledgement to the customer within 24 hours upon successful submission of the order during the final confirmation of the checkout.
b) The final confirmation email bearing the order details serves only as a notification. Please allow up to 2 working days for our Customer Service to follow up on stock availability and delivery arrangement.
c) Please note that all oversea orders will be automatically excluded and will not be processed. (Please read 5a)
d) Your order will not become a contract of sale between you and Mellon Commercial Pte Ltd until our Customer Service has follow up and finalized with you on your ordered items and that your order has been successfully dispatched.
e) We will not entertain any cancellations of goods once the order is confirmed and processed by our Customer Service.
- 7. Payments
a) For local orders, we only accept C.O.D. (Cash on Delivery), Purchasing Cards as payment. At the moment, we do not provide Credit Card payment.
b)We ensure accuracy in our billing as all our transactions are automatically processed.
c) All cash payment (C.O.D.) requires a counter signature by our staff on the related INVOICE as proof of payment.
d) For payments by DBS or UOB Purchasing Cards, we will deliver the goods after payment has been cleared.
e) For special oversea orders, payment has to be cleared before shipment. (For details please kindly email sales@mellon.com.sg)
- 8. Returns/Refunds
a) All Goods for exchange or return must be in good condition and in original packaging or wrapping. We can accept cases where Mellon Commercial delivers a product in error, a defective product, or an order is damaged in transit.
b) All goods sent for exchange or return must be within 7 days after delivery. All exchanges and returns require a counter signature by our staff on the related INVOICE. A duplicate copy must be handed to our staff for the issue of a credit note.
c) No returns will be accepted for customized products and special ordered items.
d) All returns or exchanges will be done on your next order or at the Mellon Commercial store.
e) A S$X.00 (How much do we charge? $10?) transport charge will apply for any request for a special trip to be made for any return or exchange of goods (valid only within Singapore).
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9. How to Contact Us
If you have any questions or comments about Mellon Commercial that are not answered here, please visit our Contact Us page. We like to hear from customers and implement customer suggestions or complaints . Alternatively, customers may refer their complaints to the Business Trust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to
Business Trust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
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